Frequently Asked Questions

 
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RESERVATION & TEE TIME INFORMATION:

Can I book a tee time over the phone?
Yes, we are available at 855.383.3633, 24 hours a day, 7 days a week, 365 days a year.
How far in advance are tee times available on the website and mobile app?
Tee times are available up to 14 days in advance.
Can I book a tee time for one player?
Single tee times are available three days in advance of play at most courses, unless a course prohibits the booking of single players. If you ever have trouble reserving a time, call 855.383.3633 and we'll do everything possible to get you out on the course.
Can I book groups of 6, 8, etc?
Yes, we make it easy to book larger groups. For group reservations, we recommend calling us at 855.383.3633 to indicate the desired number of golfers in each tee time. It is important to note that promo codes can only be applied to DEAL Times and they are not transferable to adjacent tee times.
Can I change or cancel a tee time?
Cancellation and refund policies vary by course and tee time type. In the event that you need to change or cancel your tee time, please honor the course's cancellation policy by calling us at 855.383.3633. 
Can I change or cancel a DEAL Time?
Green fees for DEAL Times are refundable when cancelled 24 hours in advance of play. All cancellations are subject to a $2 per golfer cancellation fee.
What happens if I make an error while booking a DEAL Time, and I accidentally book the wrong course or the right course on the wrong day?
We understand that mistakes happen. Please call us at 855.383.3633, and we will do everything that we can to come up with a solution and get you to the first tee.
What happens if I get rained out?
Weather policies vary by course, but most courses offer a full refund if the course is closed due to weather. If you have checked in at the course, the course is responsible for issuing a raincheck. If you're rained out prior to checking in, simply call us at 855.383.3633 and we'll help issue a refund and find a new date to play.
Why is a tee time sometimes moved or cancelled after I've purchased it?
Courses reserve the right to move tee times in the event of course closures, overbooking or events. This is not a common occurrence, but it is possible. We will work with you and the course to find an alternative time or to issue a refund.
What is a TeeOff.com Select Course?
A TeeOff.com Select Course is a course where promo codes temporarily cannot be redeemed. These change regularly, so check back often.

PAYMENT & PROMOTIONAL CODES:

Is there a service fee to book a tee time?
No. There are NO BOOKING FEES for all rounds booked through TeeOff.com, the TeeOff.com Mobile App and the TeeOff.com Reservation Center. Every course. Every tee time.
You say it's NO BOOKING FEES but booking fees appear on some TeeOff.com branded sites. Why?
NO BOOKING FEES only applies to rounds booked directly through TeeOff.com, the TeeOff.com Mobile App and the TeeOff.com Reservation Center.
How do I redeem a coupon / promo code?
Promo codes can be redeemed during the checkout process by filling in the promo code field with your active code. Please remember that promo code values reflect local currency, and promo codes can only be applied to DEAL Times, so don't forget to look for the green deal tag when you're looking to get to the first tee for less.
How do I redeem a gift card?
Gift Cards are valid on DEAL Times. Simply find a time online and contact us 24 hours a day at 855.383.3633 to book your round. Gift cards cannot be redeemed or purchased online.
How do I get a receipt showing the amount I paid?
We will email a confirmation and receipt following payment. If you did not receive a receipt, please call us at 855.383.3633. Receipts for canceled tee times will be emailed within 24 hours of cancellation.
Will I incur any transaction fees related to booking courses in other countries?
Depending on your issuing bank, you may incur fees related to foreign transactions. Please contact your bank for more details.

CONTACT INFORMATION & PROGRAMS:

How can I get the TeeOff.com mobile app?
The TeeOff.com app is available for FREE download for iPhone on the App Store and Android on Google Play. Search TeeOff.com by PGA TOUR in either store.
Do you have a loyalty program?
Not yet, but we reward all golfers with DEALS regularly. Sign-up for our email program today to receive news on upcoming events and special offers.
Will my current TeeOff.com account work on the mobile app?
Yes, your TeeOff.com account and corresponding credit cards are available as long as you use the same email address/username and password on the mobile app.
How do I update my email or contact information?
Go to the My Account section at TeeOff.com and select Account Information.